KiXX - Total Creative Marketing Solutions

Let Us Maintain Your Website

Website maintenance on a regular basis is important in the evolving world wide web.
Websites require regular updates, security checks, performance optimisation, and regular troubleshooting. So if you have invested in a WordPress website, why not trust your investment with the folks who know WordPress inside and out. We have installed and updated thousands of WordPress websites.

Let the WordPress professionals maintain and protect your website.

Call us on 01252 416 200

Why Do You Need a Monthly Website Maintenance Provider?

Security

Most website exploits take advantage of out-dated themes, plugins or WordPress. By keeping on top of your website maintenance and keeping everything up to date and by implementing a few extra security measures, we can help reduce the risk of your website being compromised.

Performance

If your website is running slow, it can be potentially lower sales, reduce your search engine rankings and even lose customers/visitors. Outdated or unsupported plugins can play a big role in hindering your website’s performance.

Savings

You have a business to manage and it takes a lot of time and effort to keep your site running smoothly. By hiring us for your website maintenance, the chances of your site being down or needing major repairs are greatly reduced.

WordPress will continue to evolve

The folks who are responsible for the WordPress framework have made it clear that they will continue to focus on making WordPress better which is awesome. But also means many more updates to come (and potential conflicts and bugs). So let us help you protect your investment.

Our Very Resonable Prices

Basic Protection

Website Maintenance
£19.99 per month
  • Update WordPress, plugins and themes (once a month)
  • Monthly back-ups
  • Maintain basic security measures

Basic + Protection

Website Maintenance
£39.99 per month
  • Update WordPress, plugins and themes (twice a month)
  • Monthly back-ups
  • Maintain basic security measures
  • Spam Cleaning (twice a month)

Ultimate Protection

Website Maintenance
£79.99 per month
  • Update WordPress, plugins and themes (weekly)
  • Daily back-ups
  • Maintain basic security measures
  • Spam Cleaning (Weekly)
  • 1 hour of technical support
  • 30 minutes of incremental Speed Optimisation & Search Engine Optimisation Improvements
  • Additional hours available upon request at the discounted rate of £50 per hour

Frequently Asked Questions

How often do you run updates?

We will run standard updates once per month. If there is an important update to prevent security issues, we will address those right away. We often wait a week or two before implenting major WordPress updates so that all bugs get ironed out first.

Do you offer 24/7 support

No we do not. Our support hours are 9AM – 5.30PM, Monday through Friday.

What if my plugin is no longer supported?

The plugin is still monitored for issues as before. If no breaking changes or other issues are presented, it remains on the site. We frequently encounter plugins with a variety of issues; in such cases, the customer is notified of better (and up-to-date) alternatives.

What are my payment options?

Payment can be made using any major debit or credit card, PayPal, Cheque or Bank Transfer.

What is your cancellation policy?

No contracts. You are in full control of your subscription, and you can cancel at any time.

Only 30 minutes of SEO and Speed Optimisation?

We have found that many of our clients cannot afford to invest an extra £1000 – £3000 upfront for SEO and Speed Optimisation services. So we often coach and advise as to how they can do it incrementally over time. But even that takes a lot of time and investment. So we decided to help them by pffering incremental services. Every month we can work on one important element at a time. In time you will improve your site speed and SEO without a major upfront investment.

My site uses premium plugins / themes can you update these?

We can only update plugins / themes you have a licence for. We can advise on where to purchase these if required. If we have a developers licence for a plugin / theme then we may update this for you.

What is my site is already broken? Can you fix it?

Yes we can. We will take a look and see what’s wrong and do our best to give you an approximate estimate as to what needs to be done and how long it will take to fix it.

What if I have not updated anything in months/years?

We will log into your website and perform a free audit before you spend a penny. We will look out for potential problems and conflicts so that they can be addressed up front. In some cases, websites may not have been updated in months or even years and may require some major fixes before upgrading to the latest version of WordPress and all applicable plugins. We will provide you a report and an estimate to get things fixed up before we sign you up for a maintenance plan.

Do you support multisite?

We currently do not support multi-site networks.

What if I have multiple websites?

The fees mentioned above are per site. Please contact us to arrange a discount if you have 3 or more websites.

What if an update breaks my site?

The site is immediately rolled-back to the backup state taken prior to performing the update. The methods for this vary in some cases. From there, you’ll be notified of the issue. The majority of issues are addressed free of cost, however, custom plugins, issues introduced by users, or especially time-consuming issues may be billable. We will notify you before charging anything to your account.

Do my hours rollover if unused?

Unfortunately not. Your development time must be used every month or you will forfeit your development time for that month.

Do you offer a guarantee?

Yes we offer a 30 day money back guarantee. If at any time you feel like you haven’t received the service you signed up for, we will give you a refund. This only goes back 30 days. We do not offer refunds for prior month’s services.

Getting Started

In order to bring you best service possible, we will log into your website and perform a free review of your website before you spend a penny. We will look out for potential problems and conflicts so that they can be addressed up front.

In some cases, websites may not have been updated in months / years and may require some major fixes before upgrading to the latest version of WordPress, Divi and all the applicable plugins.

You will be asked to provide us administrator credentials so that we can log in and review all installations of WordPress, Divi, plugins and any customisation that may have been done on the website.

If customization has been done on Divi’s parent theme files or you are running on Divi prior to 3.0, you will most likely require some major fixes before we can implement updates and start the maintenance plan. Please fill out the form below so we can get started.

Need Something More Custom?

If you need a maintenance plan a little more unique then please fill out the form below and let us know your requirements.